Privacy Policy

Welcome to Terrarium Plant Hub. Just as we craft our miniature ecosystems with precision, care, and a deep respect for nature, we approach your personal information with the same level of thoughtfulness and integrity. This Privacy Policy outlines how we collect, use, protect, and share information when you visit terrariumplanthub.com or make a purchase from our studio.

Our serene checkout experience is built on trust, and protecting your privacy is fundamental to that trust. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European visitors and other relevant global and local regulations.

1. Information We Collect

To provide you with a seamless and secure journey—from browsing our handcrafted terrariums to the unboxing of your new miniature world—we collect information that you provide directly and through automated technologies.

• Personal Identifiers: When you make a purchase or create an optional account, we collect your name, billing and shipping address, email address, and phone number.
• Payment Information: When you place an order, our secure payment gateway processes your payment details (such as credit/debit card number or PayPal information). We do not store full payment card numbers on our servers.
• Order Details: We collect information about the products you purchase (e.g., a Gold Wedding keepsake or a Terrarium Building Kit), purchase amount, and order history.
• Communications: Records of your correspondence with our care team, including emails sent to [email protected].
• Technical & Browsing Data: We automatically collect information about your device and how you interact with our site, including your IP address, browser type, pages viewed, and referring website. This is gathered through cookies and similar tracking technologies.

2. How We Use Your Information

We use your information solely to cultivate a beautiful and tranquil customer experience, reflecting the care we put into our products.

• To Fulfill Your Order: To process your payment, arrange for shipping, provide order confirmations, and deliver your curated terrarium or supplies to you, whether you’re in Colorado Springs or across the globe (where available).
• To Communicate With You: To send you transactional emails (order confirmations, shipping updates) and, if you have opted in, to share news about new products like our Open Geometric Terrariums or Preserved Plants. You may opt out of marketing communications at any time.
• To Improve Our Services: To analyze site usage, troubleshoot technical issues, and enhance the functionality and design of our website to make your browsing as serene as our terrariums.
• For Security & Fraud Prevention: To protect the security of our website, transactions, and business, and to prevent fraudulent activity.

3. Sharing and Disclosure of Information

Your trust is paramount. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We share your data only in the following limited circumstances:

• Service Providers: We engage trusted third-party companies to perform essential services on our behalf, such as payment processing (e.g., PayPal, Stripe), order fulfillment, shipping (e.g., postal carriers), and email delivery. These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data.
• Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena, or to protect the rights, property, or safety of Terrarium Plant Hub, our customers, or others.
• Business Transfers: In the event of a merger, sale, or transfer of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4. Data Storage and Security

Your personal information is stored on secure servers and protected by administrative, technical, and physical safeguards. We implement industry-standard security measures designed to protect your data, including encryption (SSL technology) for data transmitted during checkout.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (for example, for tax, legal, or accounting purposes).

Please note that while we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. We aim to provide the same level of transparency and control to all our customers.

• Access & Correction: You can review and update your account information by logging into your account on our website.
• Data Portability & Deletion: You may request a copy of the personal data we hold about you or request that we delete it, subject to certain legal exceptions. To do so, please contact us at the email below.
• Marketing Opt-Out: You can unsubscribe from our promotional emails by clicking the “unsubscribe” link at the bottom of any marketing email.
• Cookie Controls: You can manage your cookie preferences through your browser settings. Please see the section below for more details.

6. Cookies and Tracking Technologies

Like a delicate layer of moss in a terrarium, cookies help our website function smoothly and provide us with insights to improve your experience.

• Essential Cookies: These are necessary for the website to function, such as keeping items in your shopping cart during your visit.
• Analytical/Performance Cookies: These allow us to recognize and count visitors and see how they move around our site. This helps us improve the way our website works.
• Functionality Cookies: These are used to recognize you when you return and to remember your preferences (like your language or region).

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. International Transfers

Our studio is based in Colorado Springs, USA, and we serve a global community. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data when such transfers occur, in accordance with this Privacy Policy and applicable law.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.