FAQ

We specialize in handcrafted, nature-inspired designs. Our collection includes geometric terrariums (both open and closed), elegant cylinder terrariums, delicate Glass Cloches, and unique wedding keepsakes (Black, Gold, Pink, Silver). We also provide all the essentials for building your own ecosystem: preserved moss, natural driftwood, terrarium kits, LED grow lights, and more. Each piece is curated and inspected in our Colorado Springs studio.

We offer both options! Our Plant Terrariums may feature carefully selected live plants suitable for the enclosed environment. We also have a beautiful range of Preserved Plants and Moss that require no maintenance, perfect for long-lasting displays, wedding centerpieces, or gifts.

Absolutely! Our Terrarium Building Kit is designed to provide a serene and beautiful creative journey. It includes curated components to help you craft your own miniature world with ease and joy.

We ship worldwide from our home studio in Colorado Springs, Colorado, USA. We connect with urban dwellers, plant enthusiasts, and gift-givers globally. Please note that delivery to some remote areas, particularly within parts of Asia and other regions, may be limited. Our checkout system will provide real-time availability for your specific location.

We offer two reliable methods:

1. Standard Shipping (Fast & Trackable):
• Cost: A flat fee of $12.95.
• Carrier: DHL or FedEx.
• Timeline: Orders process in 1-2 business days. Delivery is typically completed within 10-15 business days after shipping.
• Best For: Watertight terrariums, delicate glass, and LED grow light sets. Offers full tracking for peace of mind.

2. Free Shipping (Economical & Trusted):
• Cost: FREE on all orders totaling $50 or more. For orders under $50, a calculated EMS fee applies.
• Carrier: EMS.
• Timeline: Orders process in 1-2 business days. Please allow 15-25 business days for delivery after shipping.
• Best For: Ordering natural driftwood, preserved plants, moss, kits, or when planning ahead for a special event.

Every item is meticulously packaged in our studio using custom-fitted, eco-conscious materials. We take extra care with fragile glass and intricate wedding terrariums to ensure they arrive in pristine condition, ready to become a centerpiece of your space.

Once your order ships, you will receive a confirmation email with tracking information, allowing you to follow your package’s journey right to your doorstep.

For your convenience, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal. Our checkout process is designed to be seamless and secure.

While creating an account can make future orders faster, it is not mandatory. You can check out as a guest.

Your satisfaction is our priority. If your order does not meet your expectations, we accept returns within 15 days of you receiving the package. To initiate a return, please contact our care team at [email protected]. Items must be in original, unused condition.

Please contact us immediately at [email protected] with your order number and photos of the damaged product and packaging. We will work swiftly to resolve the issue for you.

Our dedicated team is as committed to your experience as we are to our craftsmanship. Please reach out to us via email at [email protected]. Provide your order number and details, and we’ll be happy to assist you.